Dealing with online accounts after death

If someone close to you has passed away, it’s important to think about what you are going to do about their online accounts. Nowadays, lots of people manage their bank accounts online, and with an increase in social networking and social media sites, people’s online presence has grown significantly in recent years. 

Access to online accounts after death

When a close friend or family member dies, managing their online account may fall to you. Gaining access to each account will require different legal documentation, so you’ll need to check the individual Terms of Service to see what is required of you.

How to close a bank account after death

Bank accounts are commonly counted as part of the estate (money, possessions and property), so these will be managed by the executors of the Will. In some cases, you may require a Grant of Probate to administer the estate of someone who has died.
Closing a loved one’s bank account is usually done as follows:

  1. Register the death
  2. Notify any organisations that might be affected
  3. Notify the bank
  4. Share the necessary documents

The Bereavement Principles have been put in place to help families alert financial organisations to the death of a loved one, with a more sensitive service.
If you are unsure about which online accounts your loved one used, it can be helpful to check their email address or bank statements.

Memorialising social media accounts after death

A memorial account is a lovely place for friends and family to share memories and create a digital legacy for their loved one. If you would like to memorialise a public space, such as Facebook or Instagram, you will need to know the deceased person’s username and provide a copy of their death certificate.

Deleting online accounts after death

For some people, they prefer to close the account of their loved one straight away. Here are some popular social media platforms you may need to contact and gain access to:

  • Facebook: Immediate family members can remove the Facebook account of a loved one if they provide proof of deathe. a death certificate.
  • Twitter: A person authorised to act on behalf of the estate, or a verified immediate family member can close the Twitter account. You will need to provide the username and/or Twitter name of the deceased user, along with a copy of their death certificate.
  • Instagram: You will need to provide proof of death, such as a link to an obituary or news article, to close the Instagram account.
  • YouTube: Immediate family members and representatives can close the YouTube account of a deceased person, and in certain instances, YouTube can provide content from a loved one’s online account.
  • LinkedIn: To delete a LinkedIn profile, you will need to provide the user’s name and email address, their profile URL, your relationship to the deceased, the date they passed away, a link to their obituary, and the company they most recently worked at.

Get in touch

For more information about our services, feel free to contact your local funeral directors and our friendly team will be happy to answer any questions you may have.
Alternatively, if you are struggling with the loss of a close friend or family member, please contact our Bereavement support helpline on 0808 164 2239.

How to pick a funeral director

You can be assured that every funeral home that is part of the Funeral Partners family will provide outstanding client service.

Documents and certificates

Certificates you will need to enable you to start arranging the funeral and sorting out the affairs of the person who has died.

Letting people know

Picking up the telephone to tell close family or complete strangers such as an employer about the death is usually difficult.

Compare Cremation Funeral Services

Cremation services usually involve a gathering of family and friends and a cremation committal to say goodbye to a loved one.

Further Reading: Arranging a funeral

Read about how funerals are arranged and what services you can expect to get.