Complaints Procedure

Complaints Procedure

Funeral Partners takes its responsibility for caring for you and your loved one very seriously. We continually strive to deliver the highest quality of care. If you ever have any concerns about our service, we encourage you to speak to a member of our team at the earliest opportunity so that we can provide you with the appropriate support.

If at any stage you wish to make a formal complaint, please advise a member of our team or email us at customerservice@funeralpartners.co.uk. We aim to deal with you complaint promptly, fairly, openly and effectively. Please speak to us if you would like a hard copy of our Complaints Procedure provided to you.

Funeral Partners are a proud member of the National Association of Funeral Directors (NAFD). You are able to complain about our services at any point to the NAFD, although we would always encourage you to speak to us in the first instance so that we can work with you to seek a resolution. In the unlikely event that we are unable to resolve the matter to your satisfaction, then the NAFD operate an independent dispute resolution service, called NAFD Resolve. Full details can be found by visiting www.nafd.org.uk/resolve.