Funeral Finance FAQs
We will automatically collect the amount you owe on the day you agreed to repay, using the debit card details you give us when you apply.
If you know that the funds are going to be unavailable on the repayment date, you must either extend your loan or contact us via email at firstname.lastname@example.org.
If the transaction is declined by your bank when we attempt to collect your agreed repayment, we will try to get in touch by email, phone and SMS.
As detailed in our Terms and Conditions we will then try to take payment for the full amount again the following day.
After this point you can only repay your loan by logging in and repaying in My Account.
This means we do not pass your data to any lead generators, junk mail issuers, other loan providers, raving lunatics or anyone else you may be worried about.
We do share data with credit reference agencies, fraud prevention agencies, and trusted suppliers in the course of operating our business.