Funeral Finance FAQs

Below is a list of our frequently asked questions (FAQs) and answers on our Funeral Finace options.
You must be a UK resident, have a UK bank account and an income minimum of £8,000.
By contacting your funeral home or applying directly through your funeral director’s website finance page.
You will receive an email link with your application attached. It should only take a few minutes. You will be asked for your 3 years address history, employment/ income details and bank card details.
Once you have decided to proceed with a finance application, before you click submit you will need to give permission for us to carry out a credit check/assessment on you. This is restricted solely to the purpose of your application.
As a responsible lender, we make a number of checks on your financial health as part of the application process, in order to make sure that our customers can afford our loans. These involve credit checks, identity check and verification of your income.
As long as you meet the eligibility criteria set out above you can apply. Your credit history will be taken into account during underwriting, we always try to be accepting of circumstances whilst maintaining responsible lending principles.
You will receive these by email and they will require an E-signature which you can do using a unique code we send to your mobile phone. Your documents will also be stored securely in your personal log in area which you can access at anytime through our website or by contacting us on 01394 617 595.
We will only ever send post to your house to try and contact you if we have been unsuccessful in contacting you through phone or email, and your loan is at least 10 days overdue.
If you have not yet received this email from us it is likely that it is in your spam/junk/bulk mail box. Please check in there for our email.
If you cannot see it there, it is possible that our email was blocked altogether.
Try adding accounts@funeralsafe.co.uk to your contacts list/address book. Do not try to create a second account as this may cause you problems later on.
If the code still hasn’t arrived, contact us at accounts@funeralsafe.co.uk.
No, the first payment will be collected from your account on the day your selected in the next calendar month. This will be for the set amount you have agreed in your finance application.
Should your application be successful we will pay your funeral director directly, They will already be notified of this so you don’t need to worry.
Once a loan is approved, the money is transferred directly to your funeral director 5 days after the funeral has taken place. However your funeral director will be notified of pending payment and balance stands as cleared.

We will automatically collect the amount you owe on the day you agreed to repay, using the debit card details you give us when you apply.
If you know that the funds are going to be unavailable on the repayment date, you must either extend your loan or contact us via email at accounts@funeralsafe.co.uk.

No. As a responsible lender we do not accept credit cards as a form of payment.
Yes, you can repay larger amounts then your monthly repayments with no additional charges. This will shorten the term of your finance.

If the transaction is declined by your bank when we attempt to collect your agreed repayment, we will try to get in touch by email, phone and SMS.
As detailed in our Terms and Conditions we will then try to take payment for the full amount again the following day.
After this point you can only repay your loan by logging in and repaying in My Account.

It can take up to 40 days for changes to appear on your credit report.

Unlike other lenders, we do not transfer or sell your personal information any selected third parties other than in the normal course of business (see “Disclosure of Information” in our Privacy Policy).
This means we do not pass your data to any lead generators, junk mail issuers, other loan providers, raving lunatics or anyone else you may be worried about.
We do share data with credit reference agencies, fraud prevention agencies, and trusted suppliers in the course of operating our business.
You can read our Privacy Policy here to understand exactly how your data may be used.

We want you to be completely satisfied with our service. So if you aren’t happy with our service, please tell us. You can tell us about your concern by phone – 01394 617 595 or by writing to us at:
Funeral Safe Limited
Unit 3,
Alton Business Centre,
Valley lane,
Wherstead,
Suffolk
IP9 2AX
You can email us direct at accounts@funeralsafe.co.uk please be sure to include a subject in your email.